Dalhousie University - Inspiring Minds

Get Help

Your NetID

All students, faculty and staff are provided a unique username known as a NetID. This NetID is the basis of your University email address and will also be used to access all centralized computing services on campus.

Your Email Address

Your email address will be of the form: NetID@dal.ca

It is recommended that you create an alias like firstname.lastname@dal.ca. Instructions on how to do this are available after you have set your password or from its.dal.ca.

Getting Started

Access to your University email account and other computing services is only a few steps away! We need you to choose an initial password to begin using any of these services.

Unsure what your NetID is? Let us help you find your NetID.

You know your NetID, great! You can go ahead and change your password.

Having trouble?

If you have forgotten your NetID or Password and are having difficulty with any of our forms, please contact one of our Help Desks.

Killam Help Desk

Phone: 494-2376
Toll-free: 1-800-869-3931

Killam Library, Room G45
Email: helpdesk@dal.ca

Opening Hours

Fall & Winter Hours:
08:00am - 12:00am Monday - Friday
10:00am - 12:00am Saturday - Sunday

Summer Hours (May - Aug):
08:00am - 09:00pm Monday - Friday
08:00am - 06:00pm Friday
10:00am - 06:00pm Saturday - Sunday

Agricultural Campus Help Desk

ITS Help Desk Phone: 893-6154
Student Help Desk Phone: 893-6308

Email: helpdesk.dalac@dal.ca

Student Helpdesk in C17 in person

Opening Hours

08:30am - 04:30pm  Monday - Friday

Sexton Campus Help Desk

Phone: 494-3139

Sexton Design & Technology Library
3rd Floor, Buildings A and B
1360 Barrington Street

Email: helpdesk@dal.ca

Opening Hours

08:30am - 04:30pm Monday - Friday

MedIT Help Desk

Phone: 494-1234
Toll-free: 1-866-327-8256

Sir Charles Tupper Medical Building
Basement, Room B-C2
Email: meditsupport@dal.ca

Opening Hours

08:00am - 04:30pm Monday - Friday